FAQ

 

Frequently Asked Questions

  1. Why the flooding problem still occured at certain area in Kuala Lumpur (e.g the massive flood on 3 March 2009 at PWTC) and which area is under the SMART system control?
  2. Where is SMART Highway office located?
    Dimanakah lokasi pejabat Lebuhraya SMART?
  3. What is the right procedure to follow when accident occur involving faulty toll barriers?
    Apakah prosidur yang betul apabila berlaku kemalangan yang menglibatkan kerosakan akibat palang tol yang rosak?
  4. What are the services provided by SMART Ronda?
    Apakah kemudahan yang disediakan oleh SMART Ronda?
  5. How many entrance and exit are there in SMART Highway?
    Ada berapa jalan keluar dan masuk ke Lebuhraya SMART?
  6. What do I do in case of an emergency in the tunnel?
    Apa yang harus dibuat jika berlaku kemalangan didalam terowong?
  7. What types of vehicle are allowed to use the tunnel?
    Kenderaan jenis apa yang dibenarkan untuk mengguna terowong SMART?
  8. How many emergency exits are there in the tunnel?
    Ada berapa pintu kecemasan didalam terowong?
  9. How many Closed Circuits TV (CCTV) are there in the tunnel?
    Ada berapa kamera litar tertutup didalam terowong?
  10. How will traffic be cleared in case of accident in the tunnel?
    Bagaimanakah trafik dileraikan jika berlaku sebarang kemalangan didalam terowong?

1. Why the flooding problem still occured at certain area in Kuala Lumpur (e.g the massive flood on 3 March 2009 at PWTC) and which area is under the SMART system control?

During 3 March 2009 flashflood in Kuala Lumpur (PWTC), the bulk of the intense heavy rainfall was concentrated in the Sungai Batu and Sungai Gombak catchments. As a result, this intense and localised heavy rainstorm caused Sungai Batu to swell quickly and overtop in a number of low lying areas for example in the vicinity of PWTC and Sentul (Jln Ipoh) areas and caused massive flood at PWTC area. These two rivers are beyond the catchment areas of the SMART tunnel system as the areas are located along the Sungai Gombak and Sungai Batu whereby SMART designated areas are Sungai Ampang and Sungai Klang catchments.

On 3 March 2009, the SMART system began to divert floodwater from Sungai Klang/Sungai Ampang and managed to divert a total of 700,000 cubic meters floodwater in Kg Berembang Holding Pond to the Taman Desa Attenuation Pond via the tunnel. As a result, areas around the vicinity of Masjid Jamek LRT station did not overflow its bank. This shows that SMART system was operational and fulfilled its objective in preventing flood in the designated areas during the heavy downpour.

2. Where is SMART Highway office located?

The address of our office is at SMART Motorway Control Center, Jalan Davis, Off Bulatan Kg Pandan, 50400 Kuala Lumpur. It is located beside Bulatan Kg Pandan

Dimanakah lokasi pejabat Lebuhraya SMART?
Pejabat kami adalah di Pusat Kawalan Terowong SMART, Jalan Davis, Off Bulatan kg Pandan, 50400 Kuala Lumpur. Ianya terletak disebelah Bulatan Kg Pandan

3. What is the right procedure to follow when accident occur involving faulty toll barriers?

If your car has been hit by our toll barrier, please do not hesitate to report the incident immediately to the toll plaza supervisor. If your car is damaged, you will have to make a police report to the nearest police station so that the management can take proper action. For any repair claims to be made to SMART, make sure you bring along your police report and receipt (invoice or cash bill) of the repair that you have made to your vehicle from a Persatuan Insuran Am Malaysia (PIAM) authorized workshop..

Apakah prosidur yang betul apabila berlaku kemalangan yang menglibatkan kerosakan akibat palang tol yang rosak?
Sekiranya kenderaan anda dilanggar palang tol kami, sila lapurkan kejadian berikut kepada penyelia plaza tol. Sekiranya berlaku kerosakan, anda diminta membuat lapuran di mana mana balai polis untuk membolehkan pihak pengurusan mengambil tindakan selanjutnya. Untuk tuntutan bayaran pembaikpulihan kenderaan daripada SMART, sila bawa bersama lapuran polis dan resit (invois atau bil tunai) pembaikpulihan daripada workshop yang diiktiraf oleh Persatuan Insuran Am Malaysia (PIAM).

4. What are the services provided by SMART Ronda?

The SMART Ronda caters for all emergency cases including car breakdown, accidents and practically all assistance that you need. The best part of it is that they are free of charge!

Apakah kemudahan yang disediakan oleh SMART Ronda?
SMART Ronda boleh membantu didalam apa jua kes kecemasan, termasuk kemalangan dan kerosakan kenderaan. Dan perkhidmatan ini adalah percuma!

5. How many entrance and exit are there in SMART Highway?

The entrance and exit in SMART Highway are located at:

  • at Sg Besi, beside the TUDM airfield
  • at Jalan Tun Razak, near Bulatan Kg Pandan, beside RHB Bank
  • at Jalan Sultan Ismail, at the traffic light of Park Royal Hotel, beside Berjaya Time Square

Ada berapa jalan keluar dan masuk ke Lebuhraya SMART?
Jalan keluar dan masuk ke Terowong SMART terdapat di:

  • di Sg Besi, bersebelahan lapangan terbang TUDM
  • di Jalan Tun Razak, di bulatan Kg Pandan, bersebelahan RHB Bank
  • di Jalan Sultan Ismail, di lampu isyarat Hotel Park Royal, bersebelahan Berjaya Time Square

6. What do I do in case of an emergency in the tunnel?

Please proceed with care to the nearest exit point where you will find the emergency phone which will connect you directly to the Motorway Control Center. Another option would be for you to call our helpline no 1-300-887188 from your mobile phone

Apa yang harus dibuat jika berlaku kemalangan didalam terowong?
Anda diminta untuk pergi ke pintu keselamatan terdekat dimana terdapat telefon kecemasan. Telefon ini akan menghubungi anda terus ke Pusat Kawalan Lebuhraya SMART. Anda juga boleh menghubungi terus ke Pusat Kawalan SMART melalui telefon bimbit dengan menalefon Talian Bantuan 1-300-88-7188

7. What types of vehicle are allowed to use the tunnel?

Only cars, MPVs and SUVs not exceeding 2m in heights are allowed to go through.

Kenderaan jenis apa yang dibenarkan untuk mengguna terowong SMART?
Cuma kereta, MPV dan SUV yang ketinggiannya tidak melebihi 2m sahaja yang dibenarkan masuk

8. How many emergency exits are there in the tunnel?

There are 15 emergency exits including 6 escape shafts to the surface

Ada berapa pintu kecemasan didalam terowong?
Terdapat 15 pintu kecemasan, termasuk 6 laluan ke permukaan jalan

9. How many Closed Circuits TV (CCTV) are there in the tunnel?

The SMART motorway is equipped with 67 CCTVs to allow the Traffic Controllers to oversee the entire stretch of the highway

Ada berapa kamera litar tertutup didalam terowong?
Terowong SMART mempunyai 67 kamera litar tertutup (CCTV) untuk membolehkan pemantauan dilakukan sepanjang terowong lebuhraya SMART

10. How will traffic be cleared in case of accident in the tunnel?

The SMART ERT (emergency response team is a 24-hour standby team) will respond immediately to emergencies or accidents that may occur inside the tunnel. The ERT works closely with the police, hospital and fire brigade in handling such emergencies.

Bagaimanakah trafik dileraikan jika berlaku sebarang kemalangan didalam terowong?
SMART ERT (pasukan tindakan kecemasan yang beroperasi 24 jam) akan bertindak segera atas sebarang kecemasan atau kemalangan yang mungkin berlaku didalam terowong. Pasukan ini bekerja rapat dengan pihak polis, hospital dan bomba untuk menangani sebarang keadaan kecemasan.